Happy Customers

Firstly, thank you for that email. And I’d also like to thank you for the process being so easy. You are right; buying a new car can be scary, especially when it’s cost is so great. But your team at Black and White really made me feel comfortable and safe, they answered all the questions I had perfectly leaving nothing in the dark and it’s really good to have that peace of mind when committing to something like this.

I am absolutely blown away with the car, I think it’s great, and so comfortable to drive. I’ve had comments and compliments already about how good a condition the bodywork is for an import, and I just love the bumper, really brings the car together.

You have a great team there Rhys, be sure to keep up the good work.

Angus – May 2022


I must accept that this was certainly my best car purchasing experience. Rhys Pocklington patient enough to not only educate us about the pros and cons of each car. He was also very helpful in answering every question we had. These days, car salesmen are merely concerned with making money but, a M,D/salesman Rhys and harry delivers on his promise of offering incredible service. We will definitely be coming back over the years thanks to our pleasant experience!

Vishal V – May 2022


Very happy with car. Harry was exceptional throughout process.

Paul – May 2022


Hi Rhys, It was an easy and excellent buying experience. Very friendly, and no hassle
Thank you

Royson H – April 2022


Bought my first EV from here, went very smoothly. Harry went the extra mile to tidy up some areas on the car for me. Appreciate it.

Thanks.

AW -April 2022


Dear Black and White Auto team,

I have just purchased my fourth car from you and wanted to take a moment to thank you. As always, I received the service that has bought me to your yard three times in the past. I do not know how cars work, I just get in and hope they do, I have no idea what happens under the hood and am comfortable after all these years with the fact I am not a car guy. The team at B&W have learnt this over the years and take this into consideration when I am looking to upgrade my vehicles and they speak slowly and answer my absurd questions with patience.

The finance team (Natalie) also is aware I am not that great with numbers (I am smarter than this makes me sound) and will take time to ensure I understand what is happening. I have been able to change my finance easily when required and this is always done quickly and with (slowly spoken) explanations of how this works.

My point is that I will continue returning to B&W because I feel comfortable doing so. I am not overwhelmed with jargon and specs that mean nothing to me. The team have always worked with me to find exactly what I am looking for and my recent purchase was recommended as a possible fit for my needs and they were right, a perfect fit for my family and budget.

Thanks Rhys, Harlen and Natalie for once again going above and beyond to find my perfect car match. I will see you when I am ready to upgrade again.

Kelly – March 2022


We were very happy with the service we received when we recently purchased our car from your company. A problem that arose within a few days was addressed and repaired immediately. We would not hesitate to use your company again or to recommend you to others.

Alan and Marie – March 2022


Rhys, and the team at Black & White Motor Company were fantastic to deal with. They arranged finance and for my peace of mind a mechanical breakdown warranty. What I like is that although the car is 5 years old, it was presented as nearly new, and had been fully serviced, with registration renewed. Nothing was a problem, best car buying experience ever. Highly recommended.

Gavin – Feb 2022


I was buying a car privately, and went to my bank to arrange the finance. Despite my long , exemplary history with them, they said there is a waiting time of up to 2 weeks to process! A friend told me to contact Natalie at Black and White Motor Company. I was blown away with her professionalism, and readiness to obtain a quick approval for me. I applied in the morning, the loan was approved within two hours, and paid out that night, amazing service, and the rate was very competitive. After happily driving my new car for two weeks the bank called to say they were now ready to proceed with my application……. It just proves smaller is better, where you are treated properly rather than some faceless uncaring Aussie owned bank.

Valerie – Jan 2022


Wow Natalie! Your service is really impeccable – A+++!

You’ve literally sorted out my enquiry within 4hrs, and saved me so much money in high interest payments – I will be a Black & White customer forever and will convince family and friends not to use anyone else!

Edgar


I just wanted to thank you for your great service when I purchased my car, I appreciate it very much and am loving my car.

Karyn


Thank you for some fantastic service, purchasing a new vehicle is always daunting, and it’s nice to find this process so easy with fabulous customer service!

Kirsten


Hi Harlen. Just a quick text to say the Stelvio is fabulous!! All going well although overdue for a wash and wax! Also tks to Rhys for a smooth pickup.

Dean

B&W customer service has been magic – I am very grateful.

Holly B


…I was able to test drive the car and come back over a couple of days before I made up my mind. I traded in my old car which also was super easy and straight forward …. I can’t thank everyone at Black and White Motor Company enough. They were so kind and helpful and have a great selection of cars. If anyone is looking to get a new car, this is definitely the place to go. Can not recommend enough. Great staff and great cars.

Rebecca


It has been a pleasure dealing with you guys and feel that I will be a long-term customer.

Dave


To all the staff at the Black and White Motor Company

My husband recently purchased my dream car from you for my 50th birthday. I had seen it advertised on Trade Me and had shown my husband, never for a minute thinking he would actually purchase it for me!

I am emailing because I just want to sincerely thank you all for the safe and prompt (despite Alert Level difficulties) transportation of the car, along with the exceptionally high standard of care and detailing that been done on it. It was absolutely immaculate!

I would also like to make special mention of the exceptional customer service we received from Natalie Robinson, your Business Manager, who was so kind and patient with us when we were trying to sort out the finance for the vehicle. We have no mobile phone signal where we live, so receiving the necessary codes to be sent via mobile was quite problematic. Despite us trying and failing a few times, Natalie remained calm, courteous, and extremely professional.

I will highly recommend your company to everyone I know here in the Wairarapa. The quality of your cars and the exceptional service you provide your customers is the best I have ever received from a dealership. Thank you all so much.

Yelshea


At Black and White Motor Company they are amazingly friendly people, great service. I would definitely buy another car from these guys.

Heather, Timaru


Had no problems at all purchasing an EV remotely from these guys (which we felt was somewhat risky given that they are not EV specialists), Harlen made an effort to become familiar with our requirements and was obliging. Natalie was professional, prompt and patient in answering our various – probably obvious questions.

Jane and Paul


We had the pleasure of dealing with Natalie, she has been a great help. Our whole experience was seamless, well informed and efficient. Highly recommend. Thanks again.

Bridget


We are absolutely thrilled with the service that this company provides. Black and white motorcompany sold us a vehicle and took the hassle out of everything, from the vehicle check to arranging transport to the north island. They hold themselves to a high standard with their work ethic, professionalism and their customer relations and it definitely shows in the service that they give. We would definitely recommend this company to purchase a vehicle off based on what we have experienced with them. Harlen, thank you so much for everything you have done. We love our vehicle.

Tracey


I have been really impressed with both Natalie and Sam and would have no hesitation in referring you to others

Steve H, Auckland


Great service from Sam and Natalie. Easy process to purchase the vehicle. All done via email and phone. They got the car ready within a day to drive off after work. Would definitely recommend and will be in touch with them again in the future for the next car(s).

Nicholas


Absolutely loved the great friendly service from the team at Black & White Motor Company! From the email correspondence with Sam when inquiring, to the finance process with Natalie, and the friendly welcome from Rhys when I went to Christchurch to test drive my new vehicle! They made the process of purchasing a new vehicle, painless and stress free. I highly recommend then when considering your next vehicle purchase. Thanks again team 🙂
(Proud owner of a Holden Trax!!)

Renee


Huge thanks to Harlen & Natalie – for being amazing & for all your help. Love my new wheels – you guys rock!!

Tarnz via Facebook


…I enjoyed dealing with Black and White Company, I was in a hurry to change cars, they bent over backwards to organise finance, insurance and get a tow bar installed. They made this happen all in one day; I could not be happier, highly recommended.

Steve


I just want to compliment you on your amazing level of service, everything deserves 5 stars, very happy with the Renault laguna and could not wish for better. You totally restored the image of the car sales yard. Hope it pays off and you’ll achieve your goals, if ever need another car you will be my first point of inquiry.

Thanks again great stuff!

Jack

Black & White Motor Company